What is a Pre-Order?
Pre-order is placing an order for items that are not currently in stock. These items are made to order by our manufacturing facility. By placing a pre-order with Blendz, you will have first priority for shipment of those items. Pre-orders will be shipped as soon as we receive stock and will be filled in the order in which they were received. Pre-orders generally take between 10-12 weeks to arrive. Once they arrive in our warehouse they will take about 7-10 days for shipping and handling. Your order will arrive via the shipping method chosen during checkout.
Do you require pre-payment for a pre-order?
Yes, all pre-orders are charged immediately. This will lock your order in and guarantee top priority shipment.
Is the item guaranteed to arrive on the estimated arrival date?
No. Estimated arrival dates are estimates given to us by our manufacturing facility. There can be delays in production, delays in transit or other factors. We will always keep you updated if any delays occur.
Can I cancel or modify a pre-order?
Unfortunately, we can not cancel/modify a pre-order. Once an order has been placed and payment has been received, orders can not be canceled or modified. Each order is custom made for each customer thus we can not cancel/modify orders once placed with our manufacturer. Please be 100% sure you want the item(s), Pre-orders are non-refundable. In certain cases, we are able to issue store credit/exchange for pre-orders.
How long will it take to ship out my Pre-order once it has arrived to your warehouse?
Pre-orders are shipped immediately from our warehouse. You will be notified when you package has shipped with a tracking number provided.
I still need help!
Simply email us at firstname.lastname@example.org with the details, and we will do our best to resolve it to your satisfaction.