Our Return Policy
All pre-orders are custom made by our manufacturing facility therefore, once placed and payment has been received no refunds can be issued. Customers may exchange items purchased based on availability or may receive online store credit. There are no restocking fees for exchanges or store credit. Customers must notify the customer service department within 3 days of delivery date to be eligible for a return. Requests after this time period will not be accepted. Please contact customer service firstname.lastname@example.org for a Order Return Number before returning items.
The customer is responsible for shipping returns back to our warehouse as well as any shipping fees associated with exchanges. All shipping fees are non-refundable.
ALL TIGHTS ARE FINAL SALE and can not be returned for sanitary reasons. Please keep this in mind when ordering your size and blendz (color).
Merchandise must be mailed back within 14 days of delivery date (postmarked). Returns made beyond this time limit will not be accepted and will be returned to the customer.
All returned items must be unworn, unwashed, undamaged, and unused. All items must be in the original packaging with tags still attached.
The customer is responsible for all shipping costs in returning and shipping exchanged item(s). The customer will be charged the shipping fees to mail exchanged item(s) at the time of the request.
Any difference in price for exchanges and all shipping fees must be paid by the customer prior to shipping exchange(s).
Online Store Credit: The cost of the merchandise will be credited to your customer account.
All merchandise must pass inspection before store credit or exchanges can be granted. Shipping fees will be processed at the time of the return request for exchanges. Any shipping fees collected will be applied to the cost of shipping exchanges or returning original merchandise because of a failed inspection.
How long do returns take to process?
Once received by our warehouse, returns may take up to 7 days to process. Exchanges will be mailed through your requested courier and store credits will be located under your Blendz account if applicable.You will be notified via email once your returned merchandise has been processed.
Do you provide a pre-paid shipping label for my return?
No. All customers are responsible for the cost of shipping their returns. You may use any courier but we recommend traceable mail as we are not liable for any returns lost in transit.
I see the item I want to exchange for my return on your site, should I order it now and you can refund me for the returned merchandise later?
Returned merchandise must be processed prior to shipping new merchandise for an exchange. If your item does not pass inspection you will notified and no store credit/exchange will be issued. Your original purchased item will be mailed back to you.
I'm making an exchange and my new item is on sale right now, do i get the sale price?
No. We only honor the price at the time of purchase.
I'm not sure if my order went through, should I place another?
No. please contact us immediately to confirm.
Have more questions?
Contact us via email at: email@example.com
Defective or wrong items
All product defects should be reported to our customer service team within 48 hours of delivery. A photo of the defective merchandise should be emailed to firstname.lastname@example.org. The photo will be reviewed and you will be contacted via email regarding the defective merchandise and the return process.