IMPORTANT RETURN INFORMATION
ALL TIGHTS ARE FINAL SALE and can not be returned for sanitary reasons. Please order a swatch ring here for the most accurate color match. Keep this in mind when ordering your size and Blendz (color).
TO SUBMIT A RETURN REQUEST
PLEASE CLICK ON
THE RETURN REQUEST LINK BELOW:
In stock Items Policy
All in stock items are eligible for a refund or exchange for store credit for any reason within 14 days of purchase.
Customers must notify the customer service department within 14 days of delivery date to be eligible for a return.
Requests after this time period will not be accepted.
All returned items must be unworn, unwashed, undamaged, and unused. All items must be in the original packaging with tags still attached to be eligible for a refund/store credit.
Merchandise must be mailed back within 21 days of delivery date
Returns made beyond this time limit will not be accepted and will be returned to the customer.
The customer is responsible for shipping returns back to our warehouse.
We do not process exchanges. You may request a refund or store credit and place a new order. Please click the Return Request link above to start the process.
How long do returns take to process?
Once received by our warehouse, returns may take up to 7-10 days to process. You will be notified via email once your returned merchandise has been received and processed. You can always place a new separate order. However, returns are not guaranteed to be issued a refund/store credit until an inspection is passed.
Do you provide a pre-paid shipping label for my return?
Yes. We can provide you with a return label. All first time orders will receive free return label and shipping label for orders that do not fit in terms of size. Orders placed with incorrect color will have to cover shipping costs to return and ship exchanges. Please order a swatch ring FIRST for the most accurate color match.
I see the item I want to exchange for my return on your site, should I order it now and you can refund me for the returned merchandise later?
We do not process exchanges. You can always place a new separate order. However, returns are not guaranteed to be issued a refund/store credit until an inspection is passed. If your item does not pass inspection you will be notified, your item(s) will be mailed back to you, and no refund will be issued.
I'm not sure if my order went through, should I place another?
No. please contact us immediately to confirm.
Have more questions?
Contact us via email at: email@example.com
Defective or wrong items
All product defects should be reported to our customer service team within 3 days of delivery. A photo of the defective merchandise should be emailed to firstname.lastname@example.org. The photo will be reviewed and you will be contacted via email regarding the defective merchandise and the return process.
Have more questions about your order or a return?
Contact us via email at: